Effective Date: July 9, 2026

Welcome to Lumoura. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our automatic pet feeder.

Information We Collect

When you use our website, we may collect the following information:

• Name

• Email address

• Shipping and billing address

• Phone number

• Payment information (processed securely through our payment providers; we do not store your full payment card details)

• Order history

• IP address, browser type, device information, and website usage data

• Any information you provide when contacting customer support

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide customer support

• Send order confirmations and shipping updates

• Improve our website, products, and customer experience

• Detect and prevent fraud or unauthorized activity

• Comply with legal obligations

• Send promotional emails and marketing communications if you have chosen to receive them

Payment Security

Payments are processed by trusted third-party payment providers using secure encryption technologies. We do not store your complete payment card information on our servers.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences

• Improve website performance

• Analyze website traffic

• Personalize your shopping experience

You can manage or disable cookies through your browser settings, although some features of the website may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information only with trusted third parties that help us operate our business, including:

• Payment processors

• Shipping and delivery providers

• Website hosting providers

• Analytics and marketing service providers

• Government authorities or law enforcement when required by law

These third parties are authorized to use your information only as necessary to provide services on our behalf.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we strive to protect your information, no method of transmission or storage is completely secure.

Your Rights

Depending on where you live, you may have rights regarding your personal information, such as the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information below.

Data Retention

We retain personal information only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Email: lumoura.help@gmail.com