Effective Date: July 9, 2026

Thank you for shopping with [Your Store Name]. We are committed to delivering your order as quickly and safely as possible.

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Order Processing

• Orders are processed within 1–2 business days after payment is confirmed.

• Orders are processed Monday through Friday, excluding holidays.

• Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

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Shipping Times

Estimated delivery times are:

• United States: 5–10 business days

• Canada: 7–15 business days

• United Kingdom: 7–15 business days

• Australia: 7–15 business days

• International: 10–20 business days

Please note that these are estimated delivery times and may vary due to weather, customs processing, carrier delays, or other unforeseen circumstances.

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Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method. Any applicable shipping promotions or free shipping offers will be displayed during checkout.

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Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your shipment's progress.

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Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or lost packages caused by incorrect or incomplete addresses provided at checkout.

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Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact our customer support team. We will work with the shipping carrier to investigate and help resolve the issue.

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Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery. Include your order number and clear photos of the damaged product and packaging so we can assist you promptly.

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International Orders

International customers may be responsible for customs duties, taxes, or import fees imposed by their country's customs authority. These charges are not included in the purchase price or shipping cost and are the customer's responsibility.

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Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel it.

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Contact Us

If you have any questions about shipping or your order, please contact us:

Email:  lumoura.help@gmail.com

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