Effective Date: July 9, 2026

At Lumoura, we want you to be completely satisfied with your purchase. If you're not happy with your automatic pet feeder, we're here to help.

​

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused or gently used

• Be in its original packaging

• Include all accessories and components

• Be accompanied by proof of purchase or your order number

We reserve the right to refuse returns that do not meet these conditions.

​

Non-Returnable Items

The following items are not eligible for return:

• Products damaged due to misuse, neglect, or improper handling

• Items returned without prior authorization (if required)

• Products returned more than 30 days after delivery

​

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. The exact timing depends on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

​

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

If the issue is confirmed, we will arrange a replacement or provide a full refund at no additional cost to you.

​

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase (if eligible) and place a new order.

​

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For all other returns, the customer is responsible for return shipping costs unless otherwise stated.

​

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it cannot be canceled. You may request a return after receiving the item, subject to this Refund Policy.

​

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: lumoura.help@gmail.com​